Returns Policy:
At VayNic, we want to ensure that our customers have a rewarding experience when they are exploring, evaluating, and purchasing our products. We offer a 15-day return and exchange policy from the date of purchase.
Guidelines for Returns:
- The product must be returned in its original packaging.
- The product must be unused, undamaged, and in its original condition.
- The customer is responsible for the return shipping cost.
If there is something wrong with the product or you are not satisfied with it, you can initiate a return by contacting our customer support team. Once we receive the returned item and confirm that it meets our guidelines, we will issue a refund.
Refunds Policy:
At VayNic, we take great care in ensuring that all our products are thoroughly inspected and packaged with utmost care. However, there may be times when we may not have the product you ordered in stock or may face issues with our inventory and quality check. In such cases, we may have to cancel your order and issue a refund.
Guidelines for Refunds:
- If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.
- We carry out a thorough quality check before processing the ordered item and ensure that the packing is good so that the items won’t get damaged during transit. However, VayNic is not liable for damages caused during transit or transportation.
If we confirm that a refund is due, we will process it as soon as possible, and you will receive your money within a couple of days.
Contact Us:
We take pride in our products and strive to provide the best customer experience. If for any reason you are not completely satisfied with any good or service we provide, please do not hesitate to contact us. Our customer support team is always ready to assist you.
You can contact us through email at sales@mfaytrade.com or through our contact form at https://mfaytrade.com/contact-us/.
